While price remains an important criterion when choosing an insurance policy, it is claims experience that decisively influences whether a customer stays with their insurer or not, according to the Deloitte study A poor claims experience can drive customers away. How can insurers use...
London, Dubai, New York City, Washington, DC, and Amsterdam top the rankings of the world’s most intelligent cities according to new research from Boston Consulting Group (BCG). Yet even these pioneering cities excel in different areas and none of them lead across every domain,...