“The transformations of the recent period have accelerated job changes, with continuous upskilling and a focus on role rotation, especially in an industry where we must constantly adapt to client requirements and make changes that allow us to respond to their needs. I believe it is very important to focus on employees and their safety, and on what they feel. This continuous transformation brings uncertainty among employees.

We use AI in our daily work. For example, if we have a day full of workshops and many emails, Microsoft Copilot helps us with a summary of the key things we worked on that day,” said Andreea Dăncilă, HRBP Lead, Wipro, during the People Empowering Business Forum organized by The Diplomat-Bucharest.

Key statements:

• Someone said that artificial intelligence cannot take all our jobs, but someone who knows how to use artificial intelligence might come and take your job. Therefore, I believe it’s very important to focus on AI learning and on optimizing work processes.
• At Wipro, we have a strong focus on AI training, dedicated to specific specialty levels. Even for HR, we have separate modules on AI, including training on how to use, and what tasks to provide, for example, to Copilot, which you can work with daily so it can help you streamline your work.
• We conduct employee engagement surveys and implement action plans, but I think what is very important here is the personal connection—not only from HR but also from leadership, which should be involved throughout the whole process.
• We treat wellbeing as part of the company’s strategy, built on 3 pillars: mind, body, community. We also address aspects of diversity and inclusion.
• We are focusing on leadership involvement in employee wellbeing. I recently read a study showing that around 58% of responding employees said they would leave their job if they did not get along with their manager. This is a warning signal regarding wellbeing and leadership involvement, and I believe this is essential.
• What we do is involve leadership and have them lead wellbeing programs. We have sessions where leaders come and talk about personal experiences, they open up, they show vulnerability in front of people.