E.ON is adding a special digital “employee” to its workforce: the artificial intelligence ’E.ON GPT’ will support the implementation of the energy transition in the future. In an internal environment that complies with the company’s data protection, IT and cybersecurity guidelines, all 74,000 E.ON employees can now access the functions and energy-specific knowledge of the new AI colleague.

For example, E.ON GPT provides support with research activities and word processing and serves as a virtual sparring partner for employees on energy-related issues. 

Victoria Ossadnik, member of the E.ON Board of Management responsible for digitalization and innovation, says: “Generative AI is a technology that is already changing our lives and our work and will trigger even more changes in the future. Generative AI also plays an important role for us at E.ON. If we understand how we can use the technology and where its risks lie, it offers an opportunity to successfully master the energy transition for many tasks in the energy industry and is an essential tool. Our own E.ON GPT solution is now going live and gives our employees the opportunity to interact with Generative AI as much as possible in a data room that is protected for E.ON, to learn and also to solve problems.” 

The artificial intelligence is based on OpenAI’s GPT3.5 technology and is operated in a cloud. A team of data engineers and data scientists from E.ON developed the internal AI assistant in a short space of time. To enable employees to make the best possible use of the software, the company initiated its own training program, such as a video series in which tips and tricks are shared by internal AI experts. In addition, specific questions are answered, and assistance is offered in interactive Q&A sessions.