Wonderful, a global enterprise AI agent platform,, is entering the Romanian market and has appointed Lucia Stoicescu as Country Manager. The opening of the local office marks another step in the company’s international expansion, following a 34 million USD funding round raised in July.
Wonderful has developed a multilingual AI agent platform capable of managing voice interactions and natural Romanian language conversations—alongside 22 other European languages—via chat and email for enterprise call center operations.
The company’s local launch is part of its strategy to expand rapidly across global markets, powered by its 34 million USD seed round led by Index Ventures and joined by Bessemer Venture Partners and Vine Ventures.
“I believe that AI integration is the greatest advantage a company can have in today’s competitive landscape. With a strong base of experts, an IT ecosystem that rapidly adopts new technologies, and a thriving BPO industry, Romania is uniquely positioned for natural language AI adoption.
Our technology enables AI agents to hold natural conversations and perform actions autonomously. This isn’t a robotic IVR system—it’s an AI voice capable of human-like dialogue, intelligently handling interruptions, pronouncing words accurately, adapting speech rhythm, detecting emotional tone, and filtering background noise.
Every conversation, call, or ticket helps the system become smarter. agenticAI’s costs are significantly lower than traditional call center teams—and more importantly, AI agents actually solve problems, leading to better service, shorter wait times, and higher Net Promoter Scores (NPS),” said Lucia Stoicescu, Country Manager of Wonderful Romania.
Lucia Stoicescu has over 20 years of experience in the IT industry, primarily in fintech, telecom, and medtech, holding top management roles—most recently as CEO of Romanian software company mindit.io.
A graduate of the University of Craiova with a degree in Mathematics and Computer Science, she also holds a Master’s in Web Programming from the University of Bucharest and an MBA from UQAM, Université du Québec à Montréal.