E.ON Energie România has invested over 24 million euros in the digitalization of services in the last five years, about 83 percent of the total amount being for the development and improvement of IT platforms, so that customer interactions with the company are as simple and fast as possible.
The continuous effort to improve the functionalities of the eon.ro platform, the E.ON Myline application and the billing system has contributed decisively to the growth of the company’s customer portfolio by over 6 percent between 2020 and 2025.
“Digitalization helps us improve the customer experience, to offer them quality and personalized services, through technology, automated internal processes that bring 100 percent data accuracy – chat, online appointments, conclusion of contracts, access to the invoice. This year we will continue to invest to facilitate customers’ access to the energy information and solutions they need”, said Claudia Griech, CEO of E.ON Energie Romania.
At present, over 2.4 million residential customers, representing 68 percent of the total in this category, have a personal E.ON Myline account. Compared to 2020, the number of digital customers has doubled, proving the increasing interest in digital services.
At the same time, over 1.94 million residential customers have opted for electronic billing, representing almost 50 percent of their total and a 1.2-fold increase compared to five years ago.
The reason for these positive developments lies in the ease and speed that digital services offer in terms of customer management of electricity/natural gas contracts, consumption locations, consumption, billing and payment, respectively access to updated information and personalized offers of energy efficiency solutions.
The company believes that the coming years will bring significant transformations in the way users interact with platforms and technologies. The evolution of technology will allow for the provision of personalized digital experiences, and human interaction will become much more empathetic and individualized.