The business services industry in Romania celebrated its performers at Romanian Business Services Forum & Awards, 2025 Edition!

Last night, the Who’s who in business services industry in Romania celebrated the most performing projects, managers and companies at the yearly edition of ROMANIAN BUSINESS SERVICES FORUM & AWARDS.  The event was held at InterContinental Athénée Palace Bucharest and welcomed the leaders of the industry and their Guests in a special rewarding night.

The event has been supported by:

• GOLD PARTNERS: TP Romania, Vastint Romania, ACCA, ICI Bucharest, Allianz Partners, Wipro, Societe Generale GSC, Capgemini Romania, Accenture, Genpact
• PARTNERS: Griffes, VOIS – Vodafone Intelligent Solutions
• SUPPORTING PARTNERS: AHK Romania, ANIS, ClujIT Cluster, Lovering & Partners
• MEDIA PARTNERS: Outsourcing Today, Sustainability Today, Automotive Today, Financial Intelligence, Romania Durabila, Economistul, Club Economic, Bursa

Find below the awarded Categories and Winners:

🏆 BUSINESS SERVICES COMPANY OF THE YEAR (over 800 employees)

This award goes to a leading global professional services company  with approximately 801,000 people serving clients in more than 120 countries.  In Romania, since it opened the first office in 2006, the company counts  now 4400 professionals working in 6 cities across Romania and operating  in Technology, Digital Manufacturing & Engineering, and Operations. The awarded company focuses on sustaining globally a culture of learning, having invested more than 1 billion dollars in development and reskilling programs  in the financial year 2024, along with external partnerships. This translated into more than 40 million hours of trainings delivered for their employees.

The award has been presented to Accenture Service 

🏆 BUSINESS SERVICES COMPANY OF THE YEAR  (less than 800 employees)

This award goes to a company world leader in b2b and b2c insurance and assistance services, offering global solutions that span international health and life, travel insurance or automotive industries.   Among their multiple wide project spans, we would like to mention the  Leadership Passport Program which was developed to cultivate leadership skills and competencies within the company. Over 500 employees completed the Leadership Passport Program, with 75% reporting enhanced leadership skills and confidence. The organizational impact was also strong, leading to a 20% increase in project success rates and overall business performance.

The award has been presented to Allianz Partners Romania

🏆 EMPLOYER OF THE YEAR  (over 800 employees)

This award goes to a company that stands out as a benchmark employer in the customer experience management and BPO industry. Since its foundation in 2004, the company has demonstrated consistent and sustainable growth — expanding from a team of 500 to over 4,300 professionals by 2025. In recent years, they have embarked on a bold transformation journey, going beyond the conventional boundaries of the BPO sector. Their focus has been on scaling their workforce and reimagining the operational models to meet the evolving expectations of both the market and the people — embracing workplace flexibility, digitizing internal processes, and promoting true work-life balance.

The award has been presented TP Romania

🏆 EMPLOYER OF THE YEAR  (less than 800 employees)

This award goes to a company based in Bucharest and Timișoara, founded in 2013 and it is the shared services provider for the mother group.  The company delivers high-quality, efficient Finance, HR, Procurement, and Reporting services to 30 entities in 11 countries. They drive innovation, automation, and digitalization to ensure the best customer experience and business excellence, guided by their values of transparency, fairness and customer centricity.

The award has been presented Deutsche Telekom Services Europe Romania

🏆 MOST TRANSFORMED WORKPLACE

This award goes to a company that operates in over 40 countries, with Romania serving as a strategic hub in Central and Eastern Europe (CEE) with 2,500 employees across six sites. The Romanian operation delivers fully integrated, end-to-end solutions at speed and scale for more than 2,000 clients, spanning Banking, Financial Services, Technology, Consumer Goods, Healthcare, and more. Their values-integrity, innovation, inclusivity, and teamwork-are at the heart of their operations.  2024 was a year of accelerated transformation for the company, marked by  a holistic approach to workplace innovation-across physical, virtual, and hybrid environments. Their “One Culture in Action” strategy, built on feedback from their annual “Your Voice” survey (83.2% participation), drove significant improvements in engagement, retention, and internal mobility.

The award has been presented to Concentrix

🏆 HR MANAGER OF THE YEAR

The awarded HR Manager for 2024 embarked in the HR industry 17 years ago,  as a consultant, but the passion for industry naturally led to diving headfirst into all things of HR. For 15 years, has been working for the same entrepreneurial company and the manager says that is on a continuous learning journey, keeping pace with the shifting trends in HR practices and the ever-changing software industry.  This led to balancing between ensuring a quality recruitment process and nurturing a happy, motivated internal community.

For this manager, the people-first approach is not just a surface-level commitment; it’s about genuinely caring for one another.

The award has been presented to Florentina Greger, Chief Talent Experience Officer at Zitec

🏆 TEAM LEADER OF THE YEAR

This category awards a distinguished team leader that exemplifies the spirit  of leadership through the unwavering commitment to excellence  and sustainability. Known for the dynamic approach and dedication to fostering  a positive work environment, the awarded manager has been instrumental  in guiding his team towards achieving remarkable results while nurturing a culture of innovation and collaboration.In 2024, the proved leadership extended beyond the professional responsibilities as actively engaged in corporate social responsibility (CSR) and sustainability initiatives. The passion for making a meaningful impact on society led to spearhead multiple actions that resonated with the company’s core values and commitment to community engagement.

The award has been presented to Mihai Puenaru, Service Manager at Allianz Partners Romania

🏆 COUNTRY MANAGER  OF THE YEAR

This category awards an accomplished leader delivering operational excellence and experience in managing large cross – regional teams with an emphasis on Source-To-Pay, Finance & Accounting and Order-To-Cash Operations. With more than 14 years of SSC & BPO experience including but not limited to Service Delivery, Process Transformation, Transitions, ERP design & implementation and large-scale automation of business processes, the awarded CEO was part of large transformation and innovation journeys for several Fortune 500 customers across multiple industries.

The Country Manager of the Year is Alexandru Stoenescu, Vice President, Europe Operations, Country Lead of Romania & Bulgaria, Genpact

🏆 CSR INITIATIVE OF THE YEAR

This award goes to a nation-wide creative campaign, developed with the support of the European Commission’s AccessibleEU, that sheds light into the real needs of persons with disabilities and societal obstacles that hinder their integration, all while encouraging society to actively support persons with disabilities. The campaign targets people without disabilities, both inside and outside the company, that are willing to learn about the challenges people with disabilities face, and how they can help given the chance. This campaign is also part of a wider approach of the company which, in recent years, together with relevant NGOs such as Amais and Special Olympics, they have developed and supported relevant initiatives targeting different types of disabilities.

The award has been offered for “A Family of Millions,” a nation-wide creative campaign, developed by Accenture and CED Romania, with the support of the European Commission’s AccessibleEU program

🏆 DIGITAL TRANSFORMATION INITIATIVE OF THE YEAR

This category awards a solution that comes to support the services provider’s capabilities span towards 9 international customers having their infrastructure spread across 14 data centers. This resulted not only in a staggering number of >100K tickets handled yearly, but also in a complex customer-customized environment. Their AI & Machine Learning Predictive Failure solution partially removed the need for manual ticket intervention and allowed the company to automate over 22 000 incidents annually, reducing the manual work and achieving an astonishing reduction of over 1,2 million hours of work in Mean Time to Resolution (MTTR).

The award has been presented to VOIS Romania and the successfully implemented  AI & Machine Learning Predictive Failure solution

🏆 TOP DIGITAL TRANSFORMATION SERVICES PROVIDER

This category awards a Generative AI solution that streamlines the Order to Cash Disputes process with an end-to-end AI-powered workflow. It addresses various inhibitors and customer request types, enhancing satisfaction and productivity through touchless processing. This solution revolutionizes customer interaction and document reconciliation by automating low-value, high-effort tasks. It autonomously handles invoice requests, data extraction, comparisons, and interpretation of customer queries. Additionally, it provides automated responses and enhanced controls, freeing frontline staff from routine tasks.

The award has been presented to Capgemini Romania and  their Generative AI solution – Copy Docs

🏆 L&D INITIATIVE OF THE YEAR

This award goes to a company and their landmarks projects of opening the first AI Innovation Hub in Bucharest and in October 2023,  they expanded with the third location in Iași, a state-of-the-art collaboration hub. Since then, the team has grown to over 650 professionals in 18 months, across roles in finance, content moderation, customer care, and supply chain. They partnered with leading local institutions, including Alexandru Ioan Cuza University, Teach for Romania NGO, and regional professional networks. In just 18 months, the company transformed its Iași hub into a thriving center for innovation and collaboration. In April this year, they opened a second location, a new delivery center, underscoring the long-term commitment to growth in the region. Since arriving in Iași, they have united teams across Romania and built strong partnerships with local universities, NGOs, and city leaders.

The award has been presented to Genpact Romania and the AI innovation hubs developed in Bucharest and Iași

🏆 BEST UNIVERSITY-BUSINESS COOPERATION PROJECT OF THE YEAR

This category awards a project that revolves around the collaboration between the developing company’s branches with local universities. It focused on enhancing student engagement and promoting sustainability through educational workshops and interactive sessions. Through this partnership with local universities in Bucharest and Timisoara, the company took the opportunity to engage with over 400 students across two months.The meeting sessions covered an array of topics including an overview of the company’s operations in Romania such as the commitment to corporate social responsibility, the development of innovative Al tools, and the promotion of global career opportunities.

The award has been presented to Wipro and their partnership project “Wipro meets the Next Gen Associates” with the academic environment in Bucharest and Timișoara

🏆 BEST WELLBEING INITIATIVE

This category awards a solution implemented and dedicated to the company’s employees who are parents, for the days they come to the office and have no one to leave their children with. The space adequately adapted to the kids’ needs, is located on the ground floor of the offices building, thus being very accessible to the employees. The space is a socio-educational solution where children benefit from educational activities in different areas of their development: mobility, cognitive and linguistic development, socio-emotional, artistic, ecological, practical and personal. The specific activities for children are delivered by an external partner with 3 educators, specialized in modern pedagogical approaches and with educational studies.

This award goes to Societe Generale Global Solution Centre and the Kids Hub @ The Office project

🏆 BEST CUSTOMER CENTRIC INITIATIVE

The award of this category goes to a suite of solutions and services that have been delivered to a customer with offices in 40 countries and that needed a partner to help deliver comprehensive and extended services like: procurement and comprehensive finance services, transactional finance, controlling, local compliance. The objective is to maintain relationships with local authorities and deliver technological solutions in a cost-effective set-up.So, the awarded company demonstrated its capability by independently managing the transition, quickly updating some of the technology, and leading the redesign of processes for the customer. By leveraging deep domain expertise, robust methodologies, and technology interventions, they have implemented more than 50 improvement projects, achieved a 40% efficiency gain and delivered business value exceeding 5 million EUR.

The award has been presented to and Wipro Romania their tailored End-to-End Finance  and Accounting (F&A) and Procurement services

🏆 BRAND OF THE YEAR

BRAND OF THE YEAR awards this year a company that has shown impressive growth and an unwavering commitment to both its people and its purpose. Since opening its doors in 2004, this organization has expanded from 500 agents to more than 4,300 professionals, playing a key role in the regional success of its group. But what truly sets them apart is their people-first culture. In 2023, their ‘Feel Good’ team launched over 50 well-being initiatives, reaching thousands across the company. And in 2024, they went even further — growing their ambassador network and impacting more than 4,600 people through programs focused on charity, health, and overall wellness. They’ve also taken bold steps to retain top talent — proactively offering new roles to employees at risk of leaving, avoiding nearly 200 exits each year. That’s not just good business — that’s leadership with heart.

The award has been presented to  TP Romania

🏆 TRANSFORMATIONAL LEADERSHIP DEVELOPMENT AWARD

This award goes to a program launched in 2024 by the L&D Manager to cultivate and align leadership across the organization. The program targets top executives from multiple regions, fostering collaboration, strategic thinking, and a shared vision. Comprising five modules, both virtual and in-person, this program aims to strengthen leadership skills such as decision-making, communication, and organizational change management. Among significant KPIs, the program fostered a 20% increase in cross-regional collaboration, leading to a more integrated global team. Additionally, the program’s success in aligning leadership has had a direct impact on the company’s ability to scale, contributing to 5% year-over-year growth in revenue from existing clients and saved the company from an estimated $2 million in project delays and inefficiencies over the course of 2025.

This special award went to STEFANINI ROMANIA and  The NEXUS Executive Development Program