• Myline is becoming an essential digital hub;
• AI-powered virtual assistant solutions, introduced this year;
• E.ON Drive – part of the customer platform;

E.ON Energie Romania will allocate, in the next five years, 40 million euros in digital solutions, including in projects supported by artificial intelligence, with the objective of developing interaction with customers, understanding their increased need for fast, simple and intuitive services.

“We want to take the customer experience to the next level. That’s why we will invest almost 70% more by 2030 than in the last five years to develop digital services and virtual assistants that help us be closer to people. The next step is to use artificial intelligence that not only responds, but acts efficiently for the customer”, says Claudia Griech, General Manager of E.ON Energie Romania.

The first results will be visible starting this year, with the implementation of virtual assistant solutions based on artificial intelligence in the E.ON Myline platform. Customers will have access to personalized information in real time – from explanations on bills, to consumption and balances – including functionalities dedicated to prosumers.

With approximately 1.6 million active accounts and 2.34 million consumption places managed, Myline is already one of the most important points of digital interaction between E.ON and its customers. Every month, about 1.9 million electronic invoices are issued through the platform, and the use of the service is constantly increasing, especially from mobile devices.

The level of user satisfaction confirms this trend: over 84% of those who use the mobile application appreciate the available functionalities, the speed of operations and easy access to personalized information and offers.

In the coming period, the E.ON digital ecosystem will be expanded by integrating the E.ON Drive application into the Myline platform. E.ON has already exceeded the threshold of 700 private charging points for electric vehicles, installed in 39 counties, and the location of the stations is available online and in the dedicated application

Another strategic project under development is the Sales Platform, which will allow customers to contract directly online the energy solutions offered by E.ON, in a simplified and completely digital process.

At the same time, AI Search E.ON – the first intelligent search tool developed by an energy company in Romania – provides answers in just a few seconds, being permanently updated to provide relevant and current information.

Investments in digitalization directly contribute to the growth of the business: E.ON’s customer portfolio grew by over 6% between 2020 and 2025, and the number of those using solutions such as photovoltaic systems, heat pumps, condensing plants or charging stations exceeded 110,000.

Looking to the future, E.ON continues to invest in advanced technologies, including AI-based systems capable of not only providing information, but also taking over and solving certain customer requests, contributing to an increasingly efficient and personalized digital experience.

About E.ON Energie Romania

E.ON Energie Romania, a member of the German E.ON Group, is an integrated supplier of natural gas, electricity and energy solutions, with a varied portfolio of about 3.5 million customers, both residential, companies and municipalities. The E.ON Group is one of the leaders of the energy market, having a consolidated presence in Romania over 21 years. Since entering the local market in 2005, E.ON has invested 2.7 billion euros mainly for the modernization of the natural gas and electricity networks and has transferred taxes and fees of 4.2 billion euros to the state.