Schneider Electric, the in the digital transformation of energy management and automation, today announced the expansion of the EcoCare service plan to provide new levels of customer support with EcoCare Advanced+. The most comprehensive service tier in the EcoCare portfolio, EcoCare Advanced+ for Electrical Distribution introduces true condition-based maintenance capabilities, including 24/7 remote monitoring, AI-driven insights, and proactive service.
EcoCare Advanced+ for Electrical Distribution allows subscribers to move from more reactive to proactive maintenance strategies, supporting safer, more efficient, and sustainable operations. Maintenance strategies can now be tailored to the specific needs of the subscriber’s operation, optimizing equipment lifecycles to increase uptime and extend asset lifespan, while reducing their overall maintenance costs.
EcoCare offers next-level support for electrical distribution equipment by providing priority access to services experts, on-site or remotely, combined with advanced analytics and AI, starting from the very first day of installation of low and medium voltage assets. The result is improved electrical distribution equipment’s performance, safety, reduced downtime, and optimized maintenance strategy.
EcoCare Advanced+ for Electrical Distribution offers a distinctive level of service, emphasizing expedited, priority access to service experts and benefits:
- Predictive & Condition-Based Maintenance: Customer Success Team collaborates with each member to devise a tailored success plan and diligently monitors its progress.
- 24/7 Remote Monitoring and Fault Detection: A remote team of experts from the Connected Services Hub supervises electrical asset health status, based on predictive analytics and AI.
- Priority Support and Accelerated Issue Resolution: A dedicated Service Level Agreement and upgrade options, ensuring prompt on-site intervention by a highly skilled services team in the event of emergencies.
- Direct Access to Schneider Electric Experts: Access to advanced technical support experts during business hours via a hotline or chat.
- Compliance and Audit Readiness: Support to help protect employees, comply with regulations, and optimize operations.
- Included Labor and Parts Coverage: Financial benefits, including spare parts, labor, and travel for on-site intervention, all included.
- Extended Warranty: Extension of the standard manufacturer’s warranty.
The EcoCare service plan from Schneider Electric offers three distinct membership levels to meet the needs of our growing subscription base, allowing members to optimize their support as their operations become more complex:
- EcoCare Essential: Access to resources and experts to help resolve issues faster and improve the resiliency and efficiency of business and operations.
- EcoCare Advanced: Exclusive access to additional support features, including consultancy from experts and advanced analytics, to optimize operations.
- EcoCare Advanced+ for Electrical Distribution: The most comprehensive service tier designed to maximize the long-term value of our customers’ electrical distribution systems.