Learning and development is not just about fixing problems, the focus is now on performance, Denisa Casu, PwC Manager PwC’s Academy said, at L&D Conference 2020 powered by The Diplomat-Bucharest.

“It has been a challenge from a consulting approach. It took a while to change the perspective when it came to internal client demand,” she said. “There are many changes, but we are focusing on four areas: knowledge, skills, motivation and environment. The idea is to create an environment for employees to become curious. We are trying to spread the knowledge as much as we can. (…) There is no perfect recipe that fits everyone. Learning KPIs are discussed with the leadership. People get easily on board if your company has a <discovery mode>”