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Intrarom and Genesys receive The Best Technology Solution Provider for Banking Sector Award

Intrarom, the Romanian subsidiary of Intracom Telecom, announced today that, jointly with its partner Genesys, the market leader in omnichannel customer experience and contact center solutions, it has been awarded the “Best Technology Solution Provider for Banking Sector” award. The award ceremony was held during the 8th edition of the Romanian Contact Center Awards in Bucharest, a major East European event that addresses the C

2016-04-01 15:27:38

During the last three years, Intrarom and Genesys have successfully implemented deployments of the Genesys Customer Experience Platform for some of the largest organizations of the telecommunications and banking sectors, expanding the list of satisfied customers across a wide range of industries and verticals in Romania.

As global banking requirements continue to grow, Intrarom and Genesys strategically focused on the demand by banks for innovative technology solutions that can be easily implemented and integrated to deliver world-class customer experiences through every customer interaction, touchpoint and channel, reducing costs and better managing regulatory compliance.

"Providing amazing customer experiences and customer satisfaction are ways banks and insurance companies can differentiate in an increasingly competitive environment," Mr. Apostolos Kemos, Sales Director at Genesys. "Genesys solutions help companies and organizations to engage with customers on all voice and digital channels and touchpoints and, most importantly, to address their unique needs."

"We are honoured to be receiving "Best Technology Solution Provider for Banking" Award. As Customer Experience continues to become a key competitive differentiator, Intrarom strongly believes that the future of banking is combining innovative technology and human capital so to provide a unique banking experience, stated Mrs. Magda Mischie, Marketing Communication Director at Intrarom.

The recent awards won by Intrarom and Genesys in the contact center domain in Romania included: Best Partnership (2013), Best Technology Solution Provider for Telecom Sector" (2014) and Best Use of Technology for project implemented at Telekom Romania (2015).

Intrarom, a subsidiary of Intracom Telecom, has constantly consolidated its position as major vendor on the Romanian Telecommunications Market. The company employs 350 professionals on an industrial area of 33,000 sq.m. Sustained by a solid infrastructure of a 24 million Euro investment, Intrarom experience covers the following lines of business: turn-key solutions for telcos, integrated IT&C solutions for Public Sector, tailor-made applications for enterprise, utilities and banking sector, multi-vendor support and field maintenance, and telecommunication systems manufacturing

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