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Gheorghe Ciubotaru, Electroalfa
We are witnessing a continuous process of adaptation to the mechanisms in the market»

The noise distraction is beginning to affect employees' performance and retention rate, says study

With a labour force increasingly volatile and open to changing jobs quickly, employers experience the need to add to the salary and benefits packages items which very few would think would make a difference.

2018-04-16 11:09:03

A Plantronics commissioned 2017 noise in workplace global study revealed that 94 per cent of the respondents said they believe they would get more done in a quieter environment, and 53 per cent agreed that background noise reduces satisfaction and productivity*.

"These findings can be important for business owners because they introduce new considerations into the list of attractive elements a company can put upfront when recruiting," said Heidi Butler, Regional Manager - Eastern Europe Plantronics. "The ways of working are changing and especially in potentially noise distracting areas, such as call centres, noise and distraction are larger issues than most executives realize - and can have detrimental effects on employee engagement and productivity."

Heidi Butler is attending the Customer Care Conference in Bucharest, on April 18th, which is taking into discussion, amongst many other topics, the new reality of call centre business: it is no longer a question of fast response but also a matter of better, more comfortable, meaningful interactions with higher results in customer retention, engagement and acquisition.



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