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Fan Courier expands new services to its customers in Romania

Romanian-based express courier services operator Fan Courier announced it launched new services to customers all around the country, including Collect Point, Campus and ePod.

2014-10-21 16:28:17

Collect Point has been launched in 2012 and starting 2013, it is available in 153 OMV gas stations. Starting this year, the service will be available also in Petrom network, with 301 gas stations. Another available service, Campus is targeting the students in university campuses and has affordable prices. The ePod service is a delivery service option with a electronic signature on PDA and benefits offered to customers that use the SelfAWB platform.

Fan Courier with a turnover of 62.5 million Euro in 2013, registered a growth of 25 per cent in the first quarter of this year in terms of volumes, according to Felix Patrascanu, one of the three founders of the company. "The 2014 market started with effervescence, just as in 2013, only that the latter vanished quickly," says Patrascanu. "Since the beginning of the crisis, we came up with three scenarios: whether we drop by ten per cent and implement a backup plan, whether we remain stable or whether we increase by ten per cent. As it turns out, we always grew by between one and ten per cent throughout the crisis, culminating in 2013, when we had a growth of about 16 per cent."

Investing more than 50 million Euro in the last 16 years, even during the crisis, FAN Courier intends to maintain this tradition. Thus, the company plans to invest more than 4.5 million Euro this year in both technology and fleet growth - which currently counts 1,650 cars - in order to prepare itself for this November (Black Friday) and December (Christmas). Moreover, in addition to these investments, the entrepreneur also plans to upgrade and equip its hubs in Brasov and Cluj with parcel sorting lines intended to increase its business efficiency.

In 2011, the company completed its first parcel sorting line investment in the local market at its Bucharest hub, with a capacity of 9,000 packages per hour. This enables the company to register over 80,000 daily deliveries. "The sorting line can be updated to 17,000 packages per hour and we intend to do it," says Patrascanu. "We need sorting lines in Brasov and Cluj because there are dozens of trucks that transit every night. We want to invest as soon as possible." Thus, the company will hire at least 60 people for customer service in the two hubs. Currently, FAN Courier counts 2,760 employees (of which 1,400 are in Bucharest), around 30,000 customers, of which 80 per cent use the "selfAWB" computer application, launched in 2010 to reduce the time of handing over the shipment to the courier.



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